Shipping Policy

Terms of delivery

After order confirmation, the Kodooki Company undertakes to deliver to its carrier all the references ordered by the buyer and this within the shortest possible time. This carrier undertakes, by contract with the Kodooki Company, to deliver the order to the delivery address provided by the Customer, and provided to the carrier by the Company.

In addition, for any delivery outside Metropolitan France, the Customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the legislation of the country. of receipt of the order.

With regard to the overseas departments and territories (DOM / TOM), the delivery costs will be increased according to the rates in force with the carrier.

Delivery Methods

Delivery will be made by La Poste with Colissimo Suivi for all low-volume parcels or by courier service for all bulky parcels. Delivery costs are the responsibility of the Customer and are likely to vary according to the rates of the carrier.

Delivery delay

The average delivery times observed for a delivery in Metropolitan France are 2 to 6 working days, depending on the destination of the shipment. No deliveries are made on Saturdays, Sundays and public holidays. This period can be shortened or extended depending on the delivery option chosen. These deadlines are given as an indication and without commitment on our part, and cannot be the subject of a claim for compensation from the Company. The delivery times indicated on the order confirmation email sent by the Company apply from receipt thereof.

Terms of delivery

The delivery conditions of our products are governed by the General Conditions of Carriage established by the carrier concerned according to the type of service used (La Poste). According to the General Conditions of Carriage of the aforementioned companies, we inform you that:

  • bulky parcels are not delivered upstairs but are delivered at least to the doorstep of the house or building.

  • delivery is not necessarily subject to prior appointment. However, it is the Customer's duty to leave a telephone number with the Company in order to be reachable during the day.

  • if the Customer is absent from his home during the delivery, a notice of passage will be left in his mailbox with the contact details of the carrier, so that the Customer can contact him again within 24 hours and make an appointment for a second presentation.


By signing the delivery slip, the Customer accepts the products delivered as they are and therefore no claim relating to damage suffered during transport will be accepted. It is the Customer's responsibility to carry out all checks and make all detailed reservations upon arrival of the equipment and to exercise, if necessary, any recourse against the carrier. It is up to the Customer to check the contents of the package at the time of delivery and to formulate reservations, if necessary, on the delivery note in the presence of the carrier. These reservations must be sent to the Company, within 2 working days from the day after the date of delivery of the package, failing which the right to claim will cease to be acquired:

The delivery of the package means the first presentation of the package to the address indicated by the Customer when ordering. The Company's logistics department will do what is necessary as soon as possible to remedy the problem.